Governance
We apply pragmatic governance aligned with ISO, ITIL, and COBIT practices: clear policies, measurable controls, and regular assurance cycles.
- Policy framework: Roles, responsibilities, segregation of duties.
- Risk & compliance: Control testing, audit trails, corrective actions.
- Change governance: CAB processes, approvals, post-implementation reviews.
- Metrics: SLA/OLA, deployment success rate, defect escape rate.